Smart meter project kicking goals

Murray River Council’s water staff are embracing the new smart meter system which is proving to be a big help in assisting customers to detect leaks and prevent water wastage.

Since the installation of smart filtered water meters throughout this year, a number of local residents have benefited from the leak detection reports generated by the system.

Smart meters record water usage every hour, and in the instance where a property shows continuous usage staff head out on site and check if there is any reason behind the large activity.

In many cases, it has been a leak that a customer would have otherwise been unaware of.

Council’s Director Operations and Major Projects, Scott Barber said it’s pleasing that Council have seen such great results this early into the implementation program.

“Our staff are finding the smart meter reports such a useful tool to help our customers.”

“Leaks had previously been slow and difficult for customers to find, resulting in a bill shock for customers and increased demand on staff to get to the bottom of it.”

“The new real-time reads make it much easier for us to address potential issues.”

Mr Barber said staff had found that some of the affected customers had leaks of 240 litres per day or more.

"The beauty of these smart meters is that we can actually really help our customers as a result of the detailed data from the smart water system,” he said.

And there’s more good news for Council, with the MRC Smart Meter Project announced as a finalist in the Local Government NSW's Excellence in the Environment Awards in the Water Management category.

The award recognises excellence in practical solutions for sustainable water management, with winners announced in mid-October.

“This is a great nod to the hard work of our water services team,” Mr Barber said.

Council’s smart meter installation program now moves into stage two with the installation of raw water meters scheduled to commence in the coming month.

Council will also launch a customer portal next year to enable customers to monitor and review their water usage.

This will allow customers to check how efficiently water is being consumed within their home and property.