Customer Service Charter
Customer service is at the heart of everything we do, so we are going through the processes of implementing a range of strategies to optimise the level of service provided to our community.
The overall approach will comprise the following elements:
Customer Service Charter – to set out Council’s commitment to customer service and service standards that should be accepted.
Customer Service Management Policy – setting out goals and accountabilities for customer service and management of complaints and positive feedback (yet to be formally adopted).
Customer Service Strategy – to provide a plan for improving and monitoring customer service levels. (yet to be formally adopted).
You can view the associated documents below...