Customer Service Charter

Customer service is at the heart of everything we do, so we are going through the processes of implementing a range of strategies to optimise the level of service provided to our community.

The overall approach will comprise the following elements:

Customer Service Charter – to set out Council’s commitment to customer service and service standards that should be accepted.

Customer Service Management Policy – setting out goals and accountabilities for customer service and management of complaints and positive feedback (yet to be formally adopted).

Customer Service Strategy – to provide a plan for improving and monitoring customer service levels. (yet to be formally adopted).

You can view the associated documents below...


Council has also adopted a Customer Charter for its planning and development services, detailing a commitment to providing efficient and responsive service.

More info can be found here.