Council is taking strong measures to protect the health of the community and continues to follow the advice of NSW Health and Public Health Orders.
Refer to the tabs and updates below relating to council services.
COVID 19 - updates and information
Following the lifting of the recent stay at home orders, all our services will be operating as usual from Saturday 11 September, 2021.
This means our libraries, community services and customer service offices are back open for business.
Please ensure you follow the COVID safe rules when attending any of our sites. This means:
- checking in with a QR code
- sanitising your hands
- wearing a face mask
- adhering to appropriate social distancing and understanding that you may have to wait outside (until someone leaves) if we are at capacity.
Anyone attending from, or who has been in a hotspot area will not be eligible for service. You can find out more at nsw.gov.au
Your weekly and fortnightly kerbside bin collection services are operating as usual.
Our landfills and transfer stations are open to our NSW residents for disposal of fire hazard materials as well as general waste items, such as mattresses and whitegoods.
All landfills and transfer stations across the Council area open as per their usual days and times.
Please be advised that people will need to abide by the NSW public health orders at all times, whilst attending a landfill site. Checking in via QR codes, social distancing and wearing masks at our landfill sites is required.
Keep in touch
If you don't feel like visiting us, you can continue to access Council services via the following:
• calling 1300 087 004 from Monday to Friday between 9am and 4pm
• visiting Council’s website at www.murrayriver.nsw.gov.au
• sending an email to firstname.lastname@example.org
• heading to www.service.nsw.gov.au for all Service NSW enquiries
• WAW Credit Union: www.wawcu.com.au/
• Bendigo Bank: www.bendigobank.com.au/
At 11:59pm 19 September 2021, all NSW Local Government Areas in the cross-border community changed from Extreme Risk Zones to Red Zones.
If you live in the cross-border community – and you haven’t left the cross-border area or you haven’t been in an Extreme Risk Zone any time in the previous 14 days – you can cross the border and enter Victoria without a permit for any reason.
People who have been in an Extreme Risk Zone in the previous 14 days are still required to obtain a Cross-Border Community – Extreme Risk Zone permit and travel only for permitted reasons should they wish to enter or re-enter Victoria. Limited exemptions and exceptions, and other valid permits, apply.
If you live in the NSW/Victoria cross-border area and want more information about conditions on entering or re-entering Victoria, visit Information for cross border communities.
Currently, COVID-19 testing is available via
Echuca Regional Health: Rotary Park,1 Rose St, Echuca. 9:30am – 4:30pm. Info here.
GP Respitory Clinic, Deniliquin: 409 George St, Deniliquin. Mon-Fri 8.40am-12pm.
Deniliquin Community Health: 2 Macauley St, Deniliquin. Tues, Thurs, Sat 9am – 12noon.
The COVID-19 vaccination program is underway. The vaccine is free for everyone, including people without a Medicare card.
To find out where to get your COVID-19 vaccination and how to book an appointment in regional NSW, visit the NSW Government's vaccinations page here.
Local vaccination hubs:
Echuca Regional Health COVID-19 vaccination clinic: Now located at 238 High St, Echuca. Open Tuesdays, Thursdays and Saturdays from 10 am to 4 pm. AstraZeneca (walk-in) and Pfizer (bookings required). For more information, visit erh.org.au/covid-19-vaccinations
Remember COVID-safe behaviours
Even with the COVID-19 vaccination program now underway, COVID safe behaviours are just as important as ever – particularly as we head into the cooler months and spend more time indoors.
Hand washing, staying 1.5m apart, wearing masks where it is mandatory and when you can’t distance, staying home if unwell and getting tested immediately with even the mildest of symptoms, will help keep NSW COVID safe and our community open.
The NSW Government is the key source of information when looking for the most up-to-date advice on matters relating to COVID-19.
Increased hygiene protocols
Remember the most effective thing you can do is to practice good hygiene. The federal government has launched a new campaign for the community on how to best protect yourself: more info.
Incident Management Team
Our Executive Management Team is meeting regularly to oversee and coordinate how the organisation is responding to the situation. This ensures consistency and ensures we can respond to the needs of our staff and community.
The team will be constantly monitoring advice and assessing the impact on Council services.
Looking after our staff
We value the health and wellbeing of our staff. To support this we are implementing a range of measures to allow our staff to work from home or other locations to promote safe working environments. We are also rolling out the use of technology to encourage teams to work remotely but still collaborate online. This will ensure our critical services are maintained for the community.
For information on business support, use the quick links below:
- NSW Government Business Connect webinars for business impacted by COVID-19
- Free online TAFE NSW courses to help businesses, including enhancing your digital impact
- NSW Office of the Small Business Commissioner for dispute resolution and advice
- Realise Business for individual subsidised business advice
- ATO webinars webinars for small business from cashflow management to starting a new business
- Advice and tips on engaging customers business.gov.au
- Cyber security advice on how to protect your small business
- Tourism Australia webinars and hub for support and assistance
Head to the Service NSW website for information on the following services:
- driver licence transactions
- vehicle registration transactions
- driver testing
- boating licences and vessel registrations
- contractor licence applications
- applications for birth, death and marriage certificates
- Seniors Card applications
- RSA/RCG competency cards.
Head to our rates page to find out how you can pay your rates and accounts with council, or you can call us and arrange payment over the phone on 1300 087 004.
Don't forget you can also pay your council accounts at your local Post Office.
You can always drop us an email with your enquiry: email@example.com
Or call us...1300 087 004...
Our call centre operates 9am-4pm Monday to Friday.
As all members of our MRC community continue to live and remain physically isolated, some members of our community may become more anxious from not feeling connected to their wider community.
We encourage individual residents to consider vulnerable people living within your local area, whom you may have lost visual contact with at present.
A neighbourly phone call to offer a verbal wellbeing check may go a long way to reassuring an isolated or vulnerable person that support is available.
Asking a discrete question on whether they require any supports to help them live safely at home may reveal a need for shopping items, or particular services or supports, currently not being met.
Any immediate concerns for a vulnerable or frail person living in our community can be directed to your local health nurse via a phone call to the Community Care Intake Centre on 1800 654 324.
General information regarding additional services e.g. grocery, meals on wheels deliveries, community transport or phone social support can be directed to the Murray River Council - Community Services Team on 1300 087 004. The team are available Monday to Friday 9 - 4pm, and very happy to take your call.
The NSW Seniors Rights Service also offers phone support to Seniors feeling affected by the current living restrictions. Their call centre number is 1800 424 079.
We are doing our very best to keep in contact with vulnerable members within our community and will very much appreciate your assistance to offer reassurance in these uncertain times.
15 August 2021- MRC face-to-face services closed from 16-20 August
15 May 2020 - Playgrounds to reopen
20 April 2020 - Open letter to the community, from the Mayor and General Manager
8 April 2020 - Join Operation Bindii while at home this Easter
30 March 2020 - Message from the Mayor
26 March 2020 - Customer Service Centres Close
26 March 2020 - Caravan Parks to close