Service updates - COVID 19
In response to the evolving situation with Coronavirus (COVID-19), Council is continuing to take measured precautions to ensure we keep our staff and community safe.
We are closely following all advice provided by the Federal and State health authorities and we will continue to update information as it comes to hand.
For the latest advice about the latest restrictions and self-isolation requirements, visit the NSW Government.
Click on the tabs below to find Council's latest updates.
Due to the risk of Coronavirus (COVID-19) and acting on the advice of lead NSW and Federal health authorities, Council has taken the decision to temporarily close or change a number of services we provide to the community.
The Council meetings will still go ahead, however public presentations have been cancelled and the public gallery will be closed. You can livestream the meeting from here.
Youth Engagement Program
Youth Engagement Program social support services have been suspended. Virtual programs/activities are being developed.
All Community Services social activities have been cancelled. Essential service requests via community services will be considered on a case-by-case basis and only fulfilled if deemed absolutely necessary. Community Services can be contacted on 1300 087 004.
OPEN FOR BUSINESS
CUSTOMER SERVICE CENTRES
- Monday – Friday 9am-4pm
- Council Business, VLine and Service NSW/RMS
- Monday – Friday 9am-4pm
- Council Business and Service NSW
- RMS by appointment only in Moama until further notice: call 1300 087 004 to make a booking.
Mathoura Visitor and Business Centre
- Monday – Friday 9am-4pm
- Bank, library, tourist Information and Council Business
Moulamein Business Centre
- Monday – Thursday 9.30am-1pm
- Bank, Council Business and Service NSW/RMS
All library services will operate under normal hours from 9 June:
- Tuesday 2pm - 6.30pm, Friday 2pm – 6.30pm, Saturday 10am-12pm
- Tuesday 12pm – 5pm, Thursday 10am-3pm, Friday 12pm -5pm, Saturday 10am-12pm
- Monday – Friday 9-4pm
No Mobile library service is available at this time.
All public playgrounds, BBQ's and Skate Parks are now re-open.
You can use outdoor exercise and playground equipment, but do so with caution.
- Wash your hands before and after you use this equipment.
- Assume the person who has used the equipment before you has the virus.
Do not go out if you’re sick and maintain physical distancing.
Remember that the public gathering rule of no more than 10 still applies.
Council’s waste facilities remain open to the public at this point in time, however this may change if directed by the authorities. All staff on site have been provided with the appropriate personal protective equipment to safely carry out daily operations.
In order to practice effective social distancing, maintain a distance of 1.5 metres from anyone around you, keep interactions to a minimum, avoid cash handling if possible or provide correct change.
It is even more important in these times to respect the instructions of staff. If they ask you to wait until the customer before you leaves the site, please do so.
The NSW Government is the key source of information when looking for the most up-to-date advice on matters relating to COVID-19.
Increased hygiene protocols
Remember the most effective thing you can do is to practice good hygiene. The federal government has launched a new campaign for the community on how to best protect yourself: more info.
Incident Management Team
Our executive Management Team is meeting regularly to oversee and coordinate how the organisation is responding to the situation. This ensures consistency and ensures we can respond to the needs of our staff and community.
The team will be constantly monitoring advice and assessing the impact on Council services.
Looking after our staff
We value the health and wellbeing of our staff. To support this we are implementing a range of measures to allow our staff to work from home or other locations to promote safe working environments. We are also rolling out the use of technology to encourage teams to work remotely but still collaborate online. This will ensure our critical services are maintained for the community.
For information on business support, use the quick links below:
- NSW Government Business Connect webinars for business impacted by COVID-19
- Free online TAFE NSW courses to help businesses, including enhancing your digital impact
- NSW Office of the Small Business Commissioner for dispute resolution and advice
- Realise Business for individual subsidised business advice
- ATO webinars webinars for small business from cashflow management to starting a new business
- Advice and tips on engaging customers business.gov.au
- Cyber security advice on how to protect your small business
- Tourism Australia webinars and hub for support and assistance
- Jobkeeper payment
Head to the Service NSW website for information on the following services:
- driver licence transactions
- vehicle registration transactions
- driver testing
- boating licences and vessel registrations
- contractor licence applications
- applications for birth, death and marriage certificates
- Seniors Card applications
- RSA/RCG competency cards.
Head to our rates page to find out how you can pay your rates and accounts with council, or you can call us and arrange payment over the phone on 1300 087 004.
You can always drop us an email with your enquiry: email@example.com
Or call us...1300 087 004...
Our call centre operates 9am-4pm Monday to Friday.
As all members of our MRC community continue to live and remain physically isolated, some members of our community may become more anxious from not feeling connected to their wider community.
We encourage individual residents to consider vulnerable people living within your local area, whom you may have lost visual contact with at present.
A neighbourly phone call to offer a verbal wellbeing check may go a long way to reassuring an isolated or vulnerable person that support is available.
Asking a discrete question on whether they require any supports to help them live safely at home may reveal a need for shopping items, or particular services or supports, currently not being met.
Any immediate concerns for a vulnerable or frail person living in our community can be directed to your local health nurse via a phone call to the Community Care Intake Centre on 1800 654 324.
General information regarding additional services e.g. grocery, meals on wheels deliveries, community transport or phone social support can be directed to the Murray River Council - Community Services Team on 1300 087 004. The team are available Monday to Friday 9 - 4pm, and very happy to take your call.
The NSW Seniors Rights Service also offers phone support to Seniors feeling affected by the current living restrictions. Their call centre number is 1800 424 079.
We are doing our very best to keep in contact with vulnerable members within our community and will very much appreciate your assistance to offer reassurance in these uncertain times.
15 May 2020 - Playgrounds to reopen
20 April 2020 - Open letter to the community, from the Mayor and General Manager
8 April 2020 - Join Operation Bindii while at home this Easter
30 March 2020 - Message from the Mayor
26 March 2020 - Customer Service Centres Close
26 March 2020 - Caravan Parks to close