We’re running a Community Satisfaction Survey to capture the community’s thoughts on Council services, facilities and communication.
This means local residents may receive a phone call from Taverner Research, an independent research agency who are conducting the survey on Council’s behalf.
The survey period will run from 25 May -11 June, 2026.
Feedback provided can help shape future services, projects and priorities.
All responses are confidential.
Frequently Asked Questions:
What is the Community Satisfaction Survey?
The Community Satisfaction Survey gathers feedback from residents about Council services, facilities, communication and future priorities. It helps us understand what we’re doing well and where we can improve. The results will help guide planning, service delivery and decision-making.
Who is conducting the survey?
Council has engaged Taverner Research, an independent research agency, to conduct the survey on our behalf. Using an independent provider ensures results are confidential and representative of the community.
How will I be contacted?
The survey will be conducted by phone, with randomly selected residents contacted to ensure a broad representation across the region.
The phone number you are called from will be an Australian number: 03 4410 8905.
How do I know the call is legitimate?
- The survey is being conducted by Taverner Research on behalf of Council.
- The caller will identify themselves as working for the research agency conducting a Council survey.
- The phone number you are called from will be an Australian number: 03 4410 8905.
- You will not be asked for financial information, bank details or passwords.
- The survey is for feedback only and will take a short amount of time (no longer than 15mins)
If you are unsure, you can contact Council directly to verify the survey.
Will my responses be confidential?
Yes. All responses are confidential and reported only in summary form.
Why is Council running this survey?
The survey helps Council:
- Understand satisfaction with current services and facilities
- Identify emerging community priorities
- Improve communication and responsiveness
- Track changes over time through surveys conducted every two years.
How will the results be used?
Survey findings will be published and used to inform strategic planning, service reviews and future reporting.
How can I opt in for the survey?
This survey is not an opt-in survey. Participants are selected at random to ensure the results accurately represent a wide range of residents across different communities and demographics. This approach helps provide a fair and balanced view of community opinions, rather than relying only on responses from those who choose to participate.