Changes to customer service hours at Murray River Council
Published on 14 November 2024
Murray River Council is introducing reduced customer service hours across all its locations, effective Monday 6 January, 2025.
The changes include:
Moama - Main Administration Office, Perricoota Rd
Monday to Friday: 10am – 4pm
Barham - 15 Murray St Barham
Monday: Closed
Tuesday to Friday: 10am – 4pm
Moulamein - Business Centre, Morago St
Monday: Closed
Tuesday to Thursday: 9.30am – 1pm
Friday: Closed
Mathoura - Visitor and Business Center (and Library)
Monday to Thursday: 10am – 4pm
Friday: Closed
Barham Library:
Tuesday 11am – 4pm
Thursday 10am – 2pm
Friday 11am – 4pm
Saturday 9am – 12pm
Moulamein Library:
Tuesday 2pm – 5pm
Wednesday 2pm – 5pm
Thursday 2pm - 5pm
Call Centre:
Our call centre is still available 24/7:
- 9am-4pm for general business calls.
- All other times for emergencies relating to water, roads and compliance.
Acting CEO Sarah Ryan said Council has taken action to reduce face-to-face opening hours at customer service locations with the view to becoming more efficient over the longer term.
“Whilst this action will not reduce hours of our employees, it will free up a set number of hours each week for current staff to undertake other tasks.”
“This will include work on services that are either lacking attention or have been added to council’s growing service list by way of cost-shifting from other tiers of Government or community expectations.”
“The intention is to address this backlog without having to add to our employee costs.”
“We appreciate the community’s understanding as we transition to the new hours.”