Rates & Payments Requests

Use this request for general questions about rates, water charges or sundry debtor accounts.

Please note: Council can only discuss account details with the property owner, account holder or authorised person. It’s also helpful to have your Property ID number or account number on hand for your request.

Lodge your request.

Use this request to ask for a copy of a rates, water or sundry debtor notice.

Rates & Water Notices will incur a charge.

Lodge your request.

Use this request to apply for direct debit payments for rates, water or sundry debtor accounts.

Please note: you will need to complete the direct debit authority form and attach it as part of your request. 

Lodge your request.

Use this request if you are experiencing financial hardship and need support with payments.

You will need to provide the account or Property ID number.

Please note: you will also need to complete the rates, charges and hardship application form and attach it as part of your request.

Lodge your request.

Use this request to arrange a payment plan for rates, water or sundry debtor balances.

Lodge your request.

Use this request to apply for a pension concession on eligible rates charges.

Please note: you will need to complete the pension concession application form and attach it as part of your request.

Lodge your request.

Use this request to update your personal, property or contact details held by council.

Please note: you will need to complete the change of address form and attach it as part of your request.

Lodge your request

Use this request to apply to be set up as a creditor for council payments.

Lodge your request.