Social Media House Rules

MRC Social Media House Rules

Our Social Media channels are a place where we can engage with our residents, businesses and general communities on various topics. We invite all community members to use the pages as a platform for sharing ideas and discussing relevant topics with us, and with one another.

 

    Our channels will not be used;

• to lodge customer requests or complaints. Please note, customer requests and complaints will not be recorded or actioned from these pages.

   

  Our general Murray River Council pages will not be used;

• to promote individual businesses
• to post general community information not related to the activities of the Council.

   

  Our Visit River Country pages may be used for the following tasks;

• to promote individual businesses
• to post general community information not related to the activities of the Council.

 

To ensure the Murray River Council pages remain constructive and safe places for sharing, we reserve the right to remove posts or people from the online community. Our profanity settings are conservative and mean that coarse language and tone used in public comments can lead to posts being hidden automatically. Where possible warnings will be given, however we reserve the right to remove posts immediately if they contravene the rules below,

 

1. Please be polite. Personal attacks and words that defame or degrade any person, group or organisation will not be tolerated. The use of coarse language is not welcome.
2. Please stay on topic. Random comments that do not relate to individual posts are a distraction and discourage others from engaging in relevant conversation. Comments that purposely attempt to derail a comments thread will be deleted.
3. Please do not repeat comments in multiple threads. This will be seen as an attempt to derail the conversation and treated as spam.
4. Comments that question these guidelines or moderation of our page will be removed.
5. Trolling and using a fake online identity to abuse others or praise, defend or create the illusion of support for one's self, allies or company are not acceptable. People found to be doing either will be blocked from commenting on our page.
6. The administrators of this page reserve the right to remove any material if these guidelines are not met.
7. The administrators of this page reserve the right to block any user for the posting of grossly inappropriate material, or for repeatedly posting content in breach of these guidelines.
8. Please also be aware of the individual social media platform Community Standards policies.

 

 

Customer Service Charter (Social Media):

Our Social Media pages are monitored during business hours and if a comment requires a response, we will provide it within 1 business day, however this will not always be possible, and we appreciate your understanding.

Customer Complaints and Service Requests will not be recorded via any of our Social Media Channels. All service requests, complaints or identified issues need to be lodge with our Customer Service Team on 1300 087 004, via our website murrayriver.nsw.gov.au or via the free Snap Send Solve app on your iPhone or Android device.

 

The MRC Facebook page Messenger account is not monitored for requests or queries. An automated response is provided to all those who message the page. The automated response will be updated to reflect emergency conditions, when relevant.

 

Direct Message Pages for Visit River Country, MRC YEP and MRC Libraries are monitored for general conversations, booking requests and other day-to-day business relevant to the page and conversations are undertaken by approved Platform Administrators, during relevant business hours.  

 

Thank you for being an important part of our growing online community.